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Home Legal Information Terms of Business Terms of Business for General Insurance

The document below explain the basic terms and conditions that determine how we act on our clients behalf when arranging General Insurance. It includes details of our fees, how we handle your data, and also things like our regulatory status.

Consumer Clients Terms of Business

If you are enquiring about our Financial Services activities (e.g. pensions and investments) please view our Terms of Business for Financial Services page as different terms apply.


Working with Professionals

You will have the assurance of dealing with an insurance broker that takes its professional responsibilities seriously.

We are proud that all our insurance broking operations have achieved ‘Chartered Insurance Broker’ status (awarded by the Chartered Insurance Institute).  Being Chartered demonstrates our passion for professionalism and is an example of our commitment to both staff and customers.


We do try hard to maintain the highest possible standards and welcome your feedback as it can often help us to improve the quality of our service. However, in the event that our service fails to meet your expectations, we have a formal complaints procedure.

Financial Ombudsman Service

If you are dissatisfied with the treatment of your complaint you may be able to refer it to the Financial Ombudsman Service. You can find out more information here: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

Financial Services Compensation Scheme

Clients are protected by this scheme which provides for the funding of losses that come about as a result of the firm’s inability to meet its liabilities.

We are a financially robust company with Professional Indemnity Insurance well in excess of the minimum requirements of the Financial Conduct Authority. Consequently, we think this is highly unlikely to occur but if it did you may be able to secure compensation from the Financial Services Compensation Scheme.

More information can be found on the FSCS website www.fscs.org.uk

When you contact us

We may record calls for quality, training and compliance purposes.