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Home Legal Information Terms of Business Terms of Business for Financial Services

The document below explains the basic terms and conditions that determine how we act on our clients behalf with regard to our Financial Services activities. It includes details of our fees, how we handle your data, and also things like our regulatory status.

Client Terms of Business

If you are enquiring about our general Insurance activities please view our Terms of Business for General Insurance Regulations as different terms apply.

Details

Working with Professionals

ABCO and Alan Boswell Financial Planners are the trading styles of Alan Boswell & Company Limited which is authorised and regulated by the Financial Conduct Authority. Our reference number is 211088. You can check us out by visiting the Financial Conduct Authority website or by contacting the Financial Conduct Authority on 0800 111 6768 or 0300 500 8082.

Payment for Services

Fees and charges may be made for the provision of our services. These are never excessive or unjustified.

Complaints

The purpose of everything we do is to ensure you are happy with our service and get the right advice, products and value for money. However, we accept that we cannot satisfy all of our clients all of the time and if you are dissatisfied then we ask you please to bring it to our attention.

We have formal complaints procedures that explain how to make a complaint, what happens next and what avenues are open to you should remain dissatisfied once we have considered the matter and proposed any action.

Financial Ombudsman Service

Clients are protected by this scheme which provides for the funding of losses that come about as a result of the firm’s inability to meet its liabilities.

We are a financially robust company with Professional Indemnity Insurance well in excess of the minimum requirements of the Financial Conduct Authority. Consequently, we think this is highly unlikely to occur but if it did you may be able to secure compensation from the Financial Services Compensation Scheme.

More information can be found on the FSCS website www.fscs.org.uk or the Financial Conduct Authority (FCA) website www.fca.gov.uk.

When you contact us

We may record calls for quality, training and compliance purposes.