S-Tech Insurance Services Limited

FSAVersion 05/01/2011 

1. The Financial Services Authority (FSA)


The FSA is the independent watchdog that regulates Financial Services.  This document is designed to be given to consumers considering buying certain financial products. You need to read this important document.  It explains our services that you are being offered and how you will pay for them.


 2. Whose products do we offer?

Investment and Pensions  

We offer products from the whole market.

 

We only offer products from a limited number of companies.

 

We only offer products from a single company  

 


Insurance

We offer products from a range of insurers for all types of Term Assurance, Permanent Health Insurance, Accident, Sickness, and Redundancy Insurance and Private Medical Insurance

 

We can only offer products from a limited number of insurers

 

We only offer products from a single insurer 

 


Mortgages, Equity Release and Home Reversion Plans

We offer mortgages from the whole market

 

We only offer mortgages from a limited number of lenders

We only offer mortgages from a single lender

 


3. Which service will we provide you with?

Investment and Pensions

We will advise and make a recommendation for you after we have assessed your needs.

 

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on.  You will then need to make your own choice about how to proceed.

 

Conduct a full assessment of your needs;
Offer advice on whether a non-stakeholder product may be more suitable 

 


 Insurance

We will advise and make a recommendation for you after we have assessed your needs for all types of Term Assurance, Permanent Health Insurance, Accident, Sickness and Redundancy Insurance and Private Medical Insurance.

 

You will not receive advice or a recommendation from us.  We may ask some questions to narrow down the selection of products that we will provide details on.  You will then need to make your own choice about how to proceed.

 


Mortgages, Equity Release and Home Reversion Plans

We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us.  We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 


4. What will you have to pay us for our services?

Investment and Pensions

Not all firms charge for advice in the same way.  We will discuss your payment options with you and answer any questions you have. We will not charge you anything until you have agreed how we are to be paid.  We have ticked the payment options we offer.

Paying by fee. Whether you buy a product or not, on completion of our work, you will pay us a fee for our advice and services. If we also receive commission from the product provider when you buy a product, we will pass on the full value of that commission to you in one or more ways. For example, we could reduce our fee; or reduce your product charges; or increase your investment amount; or refund the commission to you.

We will confirm the rate we will charge in writing before beginning work and we will tell you if you have to pay VAT.  You may ask us for an estimate of how much in total we might charge.  You may also ask us not to exceed a given amount without checking with you first.

Our typical charges are:    

Financial Advice     £140-180 per hour dependant on the complexity of the work involved

Paying by commission (through product charges).  If you buy a financial product we will normally receive commission on the sale from the product provider.  Although you pay nothing up front, that does not mean our service is free. You still pay us indirectly through product charges. Product charges pay for the product provider’s own costs and any commission. These charges reduce the amount left for investment. If you buy direct, the product charges could be the same as when buying through an adviser, of they could be higher or lower. We will tell you how much the commission will be before you complete an investment, but you may ask for this information earlier.  The amount of commission we receive will vary depending on the amount you invest and (sometimes) how long you invest, or your age.

For example:

• If you invest £10,000 in an investment bond we could receive commission of up to 4.5% of the amount invested (£450.00) and 0.5% of the value of the fund (approximately £50 every year).

• If you pay £100.00 per month into a personal pension (with a term of 25 years) then we could receive commission of up to £640.80

• If you pay £100 per month towards a whole of life policy then we could receive up to £1,620

The commission noted above includes payment for any ongoing service such as periodic or ongoing review. 


Paying by a combination of fee and commission (through product charges).  
In some circumstances, we may charge you a combination of fees and commission.  The fee will not exceed the rates shown in this document.  We will agree the rate we will charge before beginning work and we will tell you if you have to pay VAT.  The fee will become payable on completion of our work.  You may ask us for an estimate of how much in total we might charge. You may also ask us not to exceed a given amount without checking with you first.  We will tell you how much the commission will be before you complete an investment, but you may ask for this information earlier. 

Where we charge a combination of fees and commission, our maximum rates are set out in the fee information and the commission sections above. In addition to the above we may charge a fee on a different basis for a specific transaction or project but we will agree this with you in advance.  



Insurance

A fee may be charged in relation to all types of Term Assurance, Permanent Health Insurance, Accident, Sickness and Redundancy Insurance and Private Medical Insurance if insufficient commission is payable.  Where we propose to charge a fee we will notify you in writing before we carry out any chargeable work, explaining how much it will be.

No fee.


You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.


Mortgages, Equity Release and Home Reversion Plans

S-Tech may receive income in the form of a procuration fee from the lender.  S-Tech charges £840 to arrange a mortgage and where this is not achieved through the procuration fee, the whole or part will be charged to you on completion.

In the event of your mortgage not completing, S-Tech reserve the right to charge a fee to cover any costs incurred while acting on your behalf this will be a maximum of £840.

You will receive a key facts illustration when considering a particular mortgage, or further information about a particular home reversion scheme which will tell you about any fees relating to it. 


5. Who regulates us?

S-Tech Insurance Services Ltd 154/156 Victoria Road Cambridge CB4 3DZ is authorised and regulated by the Financial Services Authority. Our FSA Registration number is 118690
Our permitted business is advising on and arranging investments, pension transfers, insurance, mortgages, lifetime mortgages and home reversion plans.
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.


6. What to do if you have a complaint

If you wish to register a complaint, please contact us:
In writing: Write to S-Tech Insurance Services 154/156 Victoria Road Cambridge CB4 3DZ
By phone: Telephone  01223 445 437
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 


7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Investment

The maximum level of compensation for claims against firms declared in default on or after 1 January 2010 is 100% of the first £50,000 per person per firm.

Insurance

The maximum level of compensation for claims against firms declared in default on or after 1 January 2010 is 90% of the claim with no upper limit.

Home Finance (e.g. mortgage advice and arranging)

The maximum level of compensation for claims against firms declared in default on or after 1 January 2010 is £50,000 per person per firm

Further information about compensation scheme arrangements is available from the FSCS.


 


S-Tech Insurance Services Ltd, 154-156 Victoria Road, Cambridge, CB4 3DZ

Company registered in England no. 01655142.

Authorised and Regulated by the Financial Services Authority